Shipping and return policies for Skullpriest

Shipping Info

We ship from Switzerland with Swiss Post
Payment options: PayPal, Credit Card
Order fulfillment within 7 days
Shipping times as indicated by Swiss Post
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DOMESTIC ORDERS (Switzerland, Liechtenstein)
Shipped with "POSTPAC ECONOMY" service
Shipping time: 2 working days
Shipping cost 1-5x LP: CHF 8.50
Tracking included
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INTERNATIONAL ORDERS
Shipped with "INTERNATIONAL SMALL GOODS" service
Shipping time depending on country of destination
List of countries: tinyurl.com/26bhsn4z (see blue column)
Shipping cost Europe / other countries (base prices):
1x LP On The Verge: CHF 14 / 17
1x LP Fake But Real: CHF 20 / 27
1x LP GLUE/Skullpriest: CHF 20 / 27
2x LP Bundle: CHF 20 / 27
3x LP Bundle: CHF 25 / 32
UNREGISTERED SHIPPING ONLY EUROPE, maximum order value CHF 25 (= 1 LP)
EXTRA COST REGISTERED SHIPPING (add to base price): CHF 6
Tracking available only for selected countries.
List of countries: tinyurl.com/a8yhxvus (column "registered")
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CUSTOMS AND TAXES: IMPORTANT NOTE FOR INTERNATIONAL BUYERS
- International orders may be subject to customs duties or import taxes. These and any additional charges for customs clearance are your responsibility and will not be refunded. Please note that Switzerland is not a member of the EU.
- Depending on your location, Discogs adds different sales, value added, goods and services and consumption taxes at the time of purchase.If you are double-charged any such taxes upon delivery, please get in contact with Discogs Community Support to get help with the refund process.
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WHAT TO DO WHEN YOUR SHIPMENT ARRIVES
Please proceed as follows - this helps us to get our money back from Swiss Post in case of items damaged or stolen in transit:
1. Do not hesitate to check the shipment in front of the delivery person.
2. If the parcel/content is obviously damaged, refuse to accept the shipment. Make sure the reason for your refusal is recorded by the delivery person.
3. If the parcel seems to have been opened already, check the content. Is anything missing? If yes, accept the parcel with reservation. Make sure the reason for your reservation is recorded by the delivery person.
4.If you cannot do anything described in step 1 to 3 (e.g. because the parcel was left on your doorstep / the person who delivers the parcel refuses to cooperate) please take the parcel to your local deliverer immediately. File a complaint, and get a signed report.
5. In any case contact us no later than 3 days after delivery and provide all available proofs (fotos, damage records etc.).
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WHAT TO DO IF YOUR ORDER DOES NOT ARRIVE IN TIME
- If available check tracking data for further information. If your shipment seems stuck somewhere please let us know.
- In any case, if your order doesn't arrive, please inform us no later than 30 days after the estimated date of delivery.

Return Policy

If you have any questions or are unhappy with your purchase, please use the contact link on our Bandcamp Page or send us an e-mail (skullpriest@gmx.ch). We will gladly help you with your request and offer a satisfactory solution. Here is how we deal with the most common cases:
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RIGHTFUL WITHDRAWAL FROM PURCHASE WITHIN 14 DAYS
You have the right to withdraw from your purchase within a 14-days period after delivery without further justification. Please note that you will have to ship the item back to us and to pay for return shipping. It is your responsibility to make sure all items in question arrive us in a fit-for-resale state. For your own protection we recommend to use a tracked and insured service. We will refund you no later than 7 days after the items have arrived us unharmed.
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WRONG ITEM / INCOMPLETE SHIPMENT
If this happes due to our failure, we will forward the right or missing item to you or alternatively issue a refund. In case of a return we will pay the shipping cost.
Please note that missing items must be reported to us no later than 3 days after delivery.
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ITEMS DAMAGED, LOST, OR STOLEN IN TRANSIT / DEFECTIVE ITEMS
We will offer you a replacement or a refund. Please note that in case of minor damages/defects you may only be eligible for a partial refund. Damaged or incomplete shipments have to be reported to us within 3 days after delivery. If possible provide solid proof of evidence with your request (e.g. photos of the parcel/content / report signed by local deliverer). Please note that if you want to return a damaged/defective item, you will have to pay for return shipping.
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NO / ONLY A PARTIAL REFUND WILL BE ISSUED IN THE FOLLOWING CASES
- Minor damages or manufacturing defects may be eligible only for a partial refund.
- We will not refund any shipping cost for unsolicited returns.
- Refusal to pay for customs clearance (the shipment is sent back to us): We will use your payment to cover the cost caused by your refusal. We will refund you anything that is left.
- Failure to pick up parcel at local deliverer (the shipment is sent back to us): We will use your payment to cover the cost caused by your failure. We will refund you anything that is left.